Privacy Policy

Real Deal Exchange AI LLC (“RDX,” “we,” “us,” or “our”) is a Florida limited liability company operating realdealexchange.tech. Our mailing address is 2980 NE 207th St, Suite 300-123, Aventura, FL 33180. If you have questions about this policy or how we handle your information, you can reach us at contact@realdealexchange.tech.

This policy covers two different groups of people, and it is worth being clear about which one you are:

• Visitors and users — people who come to our website or use our platform. We collect information from you directly.
• Property owners — people we identify through county public records and may contact about buying their property. You did not give us your information, and you may be reading this because we messaged you. Section 3 is written for you.

In the twelve months before the date of this policy, we have collected the following categories of personal information. The names in parentheses are the statutory categories used by California law.

• Contact and identity details (identifiers; customer records). Name, mailing address, phone number and email address — either provided by you, appearing in county public records, or obtained from a licensed data provider.
• Property and ownership records (commercial information). Ownership history, mortgage and lien records, tax status, foreclosure filings, occupancy status and valuation estimates, sourced from county public records through licensed data providers.
• Messages you send us (customer records). The content of texts, WhatsApp messages and emails exchanged with us, including your replies, so we have an accurate record of the conversation.
• Account information (identifiers). If you create an account, your login credentials and role. We never see your password in readable form.
• Website usage data (internet or network activity). Pages visited, device and browser type, and the approximate region derived from your IP address.
• Deal assessments (inferences). A score we calculate from property records to prioritize which properties to research. See Section 5.

We do not knowingly collect Social Security numbers, financial account numbers, precise geolocation, health information, biometric data, or any other category treated as sensitive personal information under California law.

If we contacted you about your property and you never gave us your information, this section explains how we got it. We think you are entitled to a straight answer.

Public records. County property records — the assessor roll, recorded deeds, mortgages, liens, tax status and foreclosure filings — are public by law in Florida and in every state we operate in. Your name and property address appear there because the county publishes them. We access those records through licensed commercial data providers rather than county-by-county.

Contact lookup (“skip tracing”). Public records show who owns a property and where the tax bill is mailed, but usually not a phone number or email. To reach an owner, we pay a licensed data provider to match the owner’s name and address against its own database and return a likely phone number and email. We buy this information; we do not sell it. We run this lookup only for properties we are actively researching, one at a time, not in bulk across a market.

You did not consent, and we are not going to pretend otherwise. Being listed in a public record is not the same as agreeing to be contacted. That is exactly why the choices below are immediate and unconditional, and why we do not require you to explain yourself or verify your identity to use them.

What you can do, effective immediately:

• Stop the messages. Reply STOP to any text or WhatsApp message. This is processed automatically the moment it arrives, applies to every channel we use — not just the one you replied on — and is permanent unless you later reply START. You never have to explain why.
• Have your information deleted. Email contact@realdealexchange.tech and ask us to delete your record. See Section 9 for how this works and the one thing we keep.
• Correct something that is wrong. If our records show you as the owner of a property you sold, or attach a phone number that is not yours, tell us and we will correct it. Data provider matches are probabilistic and they do get people wrong.

If we asked to buy your property and you are not interested, no further action is needed beyond replying STOP. We are not a broker, we do not list your property anywhere, and declining costs you nothing.

• Evaluate properties and identify potential acquisition opportunities.
• Contact owners regarding potential purchase offers, subject to the limits in Section 6.
• Maintain a record of our conversations with you, including any request to stop contact.
• Operate, maintain, secure and improve the marketplace and platform.
• Comply with applicable law, regulatory requirements and lawful requests.

We do not use your information to build advertising profiles, and we do not disclose it to advertising networks.

We calculate a priority score for each property from recorded facts about the property itself — estimated equity, foreclosure or tax lien filings, occupancy status, and whether the owner’s mailing address is elsewhere. The score is produced by fixed, written rules that we can audit and reproduce, not by a model that learns on its own.

This score only decides which properties our team researches and reviews first. It does not deny anyone a service, set a price, or produce any legal or similarly significant effect. A person on our team reviews and approves any outreach before it is sent.

We do not use race, color, religion, sex, familial status, national origin, disability, age, or any proxy for them as a factor in deciding whom to contact or what to offer. See our Terms of Service for our fair housing commitment.

Real Deal Exchange AI LLC (“Company,” “we,” “us”) sends text messages (SMS) only to people who asked us to. You give that permission by checking the text message box on our text message signup page or on our property submission form, next to the mobile number you enter. The box is never checked in advance, and you can submit either form without checking it and still receive your offer — consent is not a condition of any purchase or of receiving an offer. Permission to receive text messages is asked separately from permission to receive marketing email.

You also give permission if you text us first, or if you reply START to resume messages after opting out.

The messages are about the offer you requested for your property: updates, details, and arranging a call. Message frequency varies. Message and data rates may apply.

We keep a record of each permission — what you agreed to, word for word, and when — and our systems refuse to send a text message to a number that has no such record on file.

You may opt out at any time by replying STOP to any message. After you send STOP, we will send one final confirmation text and no further messages, unless you opt in again. For help, reply HELP or contact us at contact@realdealexchange.tech.

Your mobile phone number and any opt-in or consent information collected through this messaging program will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes. We may share this information only with service providers who help us deliver our own messages (such as our SMS platform), and as required by law.

Carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers support all features of this program.

How we limit our own messaging. Beyond the opt-out above, our systems check every outgoing message and will not send it unless all of the following pass:

• There is a record of that number having given permission to receive text messages. If there is no such record, the message is blocked rather than sent.
• The number is not on our suppression list. A STOP received on any channel stops every channel.
• We have not already sent three messages to that phone number in the previous 24 hours.
• It is between 8:00 a.m. and 9:00 p.m. in the recipient’s own local time zone.
• A Do Not Call and litigator screening has returned a current result for that number. If that screening cannot be performed, the message is blocked rather than sent.
• A member of our team has reviewed and approved the message.

We disclose information only as described below:

• Service providers acting on our behalf under written contract that limits them to our purposes — messaging carriers and platforms, property and contact data providers, address validation, hosting and database providers, and escrow and title partners on an actual transaction.
• When required by law, regulation, subpoena, or other legal process, or to protect our rights or someone’s safety.
• In a business transaction such as a merger, acquisition, financing, or sale of assets.

We do not sell or share your personal information, as the terms “sell” and “share” are defined in the California Consumer Privacy Act — meaning we do not disclose it to a third party for money or other value, and we do not disclose it for cross-context behavioral advertising. We have not done so in the preceding twelve months. We also do not sell or share the personal information of anyone under 16.

Disclosures to the service providers listed above are made under contracts that prohibit them from using your information for their own purposes, which is why they are not sales under that law.

We use a small number of first-party cookies for sign-in, security and remembering your language choice. We use no advertising cookies, no analytics cookies and no third-party trackers. Every item is listed individually, with its purpose and lifespan, in our Cookie Policy.

We keep information for different periods depending on what it is:

• Opt-out records (suppression list): kept indefinitely, on purpose. This is the record of the fact that you told us to stop. If we deleted it, nothing would prevent our systems from contacting you again the next time your property appeared in public records. We keep the minimum needed to honor your choice — your phone number and the fact and date of the request.
• Raw responses from our address validation provider: 30 days maximum. This limit is enforced by our database rather than by policy alone.
• Property and ownership records, contact details and message history: kept while we are actively evaluating or pursuing a transaction, and afterwards for as long as needed to meet our legal, tax, accounting and dispute-resolution obligations, or until you ask us to delete them.

To be transparent about our current practice: apart from the 30-day limit noted above, deletion is carried out when you request it rather than on an automatic schedule. We are working on published retention periods for each remaining category and will update this section when they are in place.

Everyone gets the same rights here. We extend the rights below to every individual we hold information about, whether or not the law where you live requires it. You do not need to tell us which state you live in.

• Know and access. Ask what personal information we hold about you, where we got it, why we collected it, who we disclosed it to, and receive a copy in a portable format.
• Delete. Ask us to delete the personal information we hold about you.
• Correct. Ask us to fix information that is inaccurate.
• Opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of — but if that ever changes, we will publish a “Do Not Sell or Share My Personal Information” link before it does.
• Stop being contacted. Reply STOP to any message, or email us. Immediate and permanent.
• No retaliation. We will not deny you a service, charge you a different price, or give you a lower quality of service because you exercised any of these rights.

How to make a request. Email contact@realdealexchange.tech and tell us what you want. Plain language is fine — “delete my information” is enough.

What happens next. We confirm receipt within 10 business days and respond within 45 calendar days. If a request is genuinely complex we may take up to another 45 days, and we will tell you before we do. There is no charge.

Verifying who you are. For a deletion or access request we need reasonable confidence you are who you say you are, usually by confirming details we already hold — such as replying from the email address or phone number in our records. We will never ask you for a Social Security number, a government ID number, or financial account details to verify a privacy request. An authorized agent may act for you with your written permission.

The one thing we keep after deletion. If you have asked us to stop contacting you, we keep your phone number on the suppression list even after deleting everything else. Removing it would let our systems reach you again, which is the opposite of what you asked for. If you would prefer we delete that too and accept the risk of future contact, tell us and we will.

If you disagree with our answer, reply to us and ask for it to be reviewed. Residents of some states have a statutory right to appeal a denied request, and we honor that for everyone. You may also contact your state Attorney General. Florida residents may contact the Florida Department of Agriculture and Consumer Services, and California residents may contact the California Privacy Protection Agency.

We honor the National Do Not Call Registry and applicable state registries. Our systems require a current Do Not Call and litigator screening result for a phone number before a message to it can be sent, and treat a result older than 24 hours as expired. Where that screening cannot be completed, the message is blocked — we would rather send nothing than send without checking.

If your number is on a registry and you heard from us anyway, please tell us at contact@realdealexchange.tech. We will suppress the number immediately and look into how it happened. You can register a number free of charge at donotcall.gov.

We maintain administrative and technical safeguards designed to protect your information, including encrypted transport, database-level access isolation between accounts, and an audit log of compliance and security events such as opt-out requests.

No system is perfectly secure. If a breach affects your information, we will notify you and the appropriate authorities as required by Florida law and any other applicable state law.

Our services are directed to property owners and real estate professionals, not to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, email us and we will delete it.

RDX operates in the United States, and our services are directed to property owners and investors located there. Information we collect is stored and processed in the United States. We do not offer our services to individuals in the European Union or the United Kingdom and do not monitor their behavior. If you are contacting us from outside the United States, you are sending your information to the United States, where privacy laws differ from those of your country.

We may update this policy from time to time. Any changes will be posted on this page with a new effective date, and we will describe material changes rather than making them quietly.

Questions, requests, or a correction to make? Email contact@realdealexchange.tech, or write to Real Deal Exchange AI LLC, 2980 NE 207th St, Suite 300-123, Aventura, FL 33180.